This Refund Policy explains when RankPill ("we," "us," "our") issues refunds for subscription payments and how to request one. It is written in plain English. If you have a question that this page does not answer, email us at hello@rankpill.com.
1. Scope of this Policy
This Policy summarises the refund provisions of our Terms and Conditions (the "Terms") and applies to all subscription payments made directly to RankPill. It is published for convenience and does not create rights or remedies beyond those set out in the Terms. If this Policy and the Terms conflict, the Terms prevail.
In this Policy, "article credits" means the number of articles your plan lets you generate in a billing cycle. One article credit is used each time an article is generated. "Guarantee Period" means the ninety (90) consecutive days starting on the date of your first subscription payment for a website. Subscriptions renew automatically at the end of each billing cycle unless cancelled.
2. Business Use Only
RankPill is offered for business and professional use only. It is not offered to consumers or for personal, family or household purposes. By purchasing a subscription you confirm that you act in the course of a business or professional activity.
To the extent permitted by applicable law, you waive the rights and remedies that are available only to consumers, including any statutory withdrawal or "cooling-off" right. Refunds are available only as set out in this Policy and in the Terms, except where a refund is required by law.
3. 90-Day Growth Guarantee
We believe RankPill will grow your organic traffic. If your website shows no growth after running RankPill as intended for the full Guarantee Period, we refund the subscription fees you paid for that website during the Guarantee Period, in full.
"Growth" means an increase in any one of the following, comparing the last twenty-eight (28) days of the Guarantee Period with the twenty-eight (28) days before your first payment:
- organic clicks, as reported by Google Search Console;
- organic impressions, as reported by Google Search Console; or
- Domain Rating (or the equivalent authority score) of your website, as reported by Ahrefs or a comparable industry-standard SEO tool.
If at least one of these metrics increased, the guarantee does not apply.
To qualify, all of the following conditions must be met:
- Full period. You kept an active, paid subscription for the website for the entire Guarantee Period (ninety consecutive days from your first payment), without cancelling, pausing or downgrading.
- Run as intended. You connected your website for publishing within seven (7) days of your first payment and kept it connected, and auto-publishing (or manual publishing on the same schedule) was on for the whole Guarantee Period, so that every article RankPill generated during the Guarantee Period was published to the website on the day it was ready.
- Every article live. Every article generated during the Guarantee Period remained published on the website for the rest of the Guarantee Period. Articles that were deleted, unpublished, drafted but never published, materially shortened, or replaced do not count as published.
- Publicly visible and indexable. The website and the published articles were publicly accessible for the whole Guarantee Period: not behind a login or paywall, not marked noindex, not blocked by robots.txt or a firewall, not on a staging or password-protected domain, and the website itself stayed live and crawlable.
- Verified property. The website was a verified property in Google Search Console for the whole Guarantee Period, so that clicks and impressions can be checked.
- Timely request. You request the refund within fourteen (14) calendar days after the Guarantee Period ends, following Section 9.
The guarantee applies once per customer and once per website. It covers the subscription fees paid for that website during the Guarantee Period (for example, three monthly payments, or the quarterly or yearly payment that covered the Guarantee Period). It does not cover backlink boosters or other add-ons, fees for other websites on your account, or any period after the Guarantee Period. If you resubscribe after a refund under this Section, the guarantee does not apply again.
Outside this Section, Section 6 and where a refund is required by applicable law, all payments are final. Section 7 lists the situations in which no refund is due.
4. Consumers in the EU and UK
RankPill is a business service (Section 2). If, despite Section 2, you are treated as a consumer under the laws of your country of residence in the European Union, the European Economic Area or the United Kingdom, this Section applies to you.
RankPill is a digital service that begins performance immediately after payment, at your express request: your account is created, keyword research runs and your first articles start being prepared. By subscribing, you expressly request that the service begins immediately and you acknowledge that:
- the service begins performance during any statutory withdrawal period at your request;
- you lose your statutory right of withdrawal once the service has been fully performed; and
- if you withdraw before the service is fully performed, you may owe a proportionate amount for the services provided up to that point.
Nothing in this Policy limits any mandatory statutory rights you have under the consumer protection laws of your country of residence.
5. Conditions of a Refund
- An approved refund is issued to the original payment method. With your agreement, we may instead issue it as account credit of the same value.
- As a condition of any refund, you agree to remove all articles generated by RankPill from your website(s) and any other channel within fourteen (14) days after the refund is issued.
- We issue one refund per customer under Section 3. A later subscription by the same customer, or by an account under the same control, is not eligible under Section 3.
- We refund the amount we actually charged. We do not refund bank fees or currency conversion costs charged by your bank or card issuer.
6. Refunds We Always Issue
Regardless of Sections 3 and 7, we issue a refund in the following cases:
- Billing errors. Duplicate charges, charges made after a confirmed cancellation, or an amount that does not match the plan you selected. We investigate and refund the verified error.
- Unauthorized charges. If a charge to your payment method was not authorized, contact us immediately. We suspend the account, investigate and refund verified unauthorized charges.
- Material service failure. If the core functionality of RankPill (article generation and publishing) is unavailable for an extended period, and you have notified us and given us a reasonable opportunity to fix it, we issue a prorated refund for the period of the failure.
- Discontinuation. If we permanently discontinue the core functionality of your plan during a prepaid billing cycle and do not provide reasonably comparable replacement functionality, we refund the prepaid fees for the unused remainder of that cycle. That refund is your sole remedy for the discontinuation.
7. When No Refund Is Due
Except as set out in Sections 3 and 6 or where required by law, all payments are final, including the first payment, introductory or discounted payments and renewal payments. In particular, no refund is due for:
- the unused portion of a billing period after you cancel. Your access continues until the end of the period you have paid for;
- not using the service during a paid period;
- renewal payments for later billing cycles, including renewals you did not cancel in time;
- not cancelling before an automatic renewal;
- dissatisfaction with the quality, tone, style or SEO results of generated content;
- search ranking or traffic outcomes, which depend on many factors outside our control, except as expressly covered by the 90-Day Growth Guarantee in Section 3;
- a 90-Day Growth Guarantee claim that does not meet every condition in Section 3, including where RankPill was paused, publishing was disconnected, articles were not published or were removed, or the website was not publicly indexable;
- change of mind or choosing a different provider;
- issues caused by your hosting, CMS, plugins, security tools or changes made by third-party platforms;
- expired or unused article credits. Credits have no cash value and do not roll over between billing periods;
- accounts suspended or terminated for a breach of the Terms.
8. Cancellation
You can cancel your subscription at any time:
- From your account: open Settings, then Billing, and follow the cancellation steps.
- By email: write to hello@rankpill.com from the email address registered on your account.
Cancellation takes effect at the end of your current billing period. You keep access until then and are not charged again unless you resubscribe. Cancellation on its own does not trigger a refund.
9. How to Request a Refund
Email hello@rankpill.com from the email address associated with your account and include:
- the date of the payment;
- the invoice or receipt reference;
- a brief reason for the request.
For a 90-Day Growth Guarantee claim (Section 3), also include the website address and the following evidence, so we can verify eligibility:
- a Google Search Console performance export (or read access to the verified property) covering the twenty-eight (28) days before your first payment and the full Guarantee Period, showing clicks and impressions;
- a Domain Rating report or screenshot from Ahrefs or a comparable tool at the start and at the end of the Guarantee Period;
- the public URLs of the published articles, or confirmation that we may check them on your website.
We check the claim against our publishing and integration logs (connection dates, publishing status and dates for each article, pauses and cancellations) and against the evidence you provide. We may ask you to verify your identity or provide further information that is reasonably necessary to assess the request. We aim to respond within two (2) business days. This is an indicative target, not a contractual commitment. Once a refund is approved, the time it takes to reach you depends on your payment provider, typically five (5) to ten (10) business days.
10. Chargebacks and Payment Disputes
If you have a billing concern, contact us first at hello@rankpill.com and give us a reasonable opportunity to resolve it. We may suspend the affected account while a payment dispute is pending.
A knowingly false, duplicate or abusive chargeback, or a chargeback for an amount properly due under the Terms, is a material breach of the Terms and may result in termination of the account and recovery of the fees and costs described in the Terms, to the extent permitted by law.
11. Changes to this Policy
We may update this Policy from time to time in line with the Terms. When we do, we revise the "Last updated" date at the top of this page. The version published at the time of your payment applies to that payment.
12. Contact
Email: hello@rankpill.com
Website: rankpill.com
Interneto technologijos, MB
Registration code: 304565110
VAT ID: LT100016262619
Draugystės g. 17-1, LT-51229 Kaunas, Lithuania
This Policy is governed by the laws of Lithuania and is subject to the dispute resolution provisions of the Terms. Mandatory consumer protection laws of your country of residence apply where they give you stronger rights.