This Refund Policy explains when RankPill ("we," "us," "our") issues refunds for subscription payments and how to request one. It is written in plain English. If you have a question that this page does not answer, email us at hello@rankpill.com.
1. Scope of this Policy
This Policy summarises the refund provisions of our Terms and Conditions (the "Terms") and applies to all subscription payments made directly to RankPill. It is published for convenience and does not create rights or remedies beyond those set out in the Terms. If this Policy and the Terms conflict, the Terms prevail.
In this Policy, "article credits" means the number of articles your plan lets you generate in a billing cycle. One article credit is used each time an article is generated. Subscriptions renew automatically at the end of each billing cycle unless cancelled.
2. Business Use Only
RankPill is offered for business and professional use only. It is not offered to consumers or for personal, family or household purposes. By purchasing a subscription you confirm that you act in the course of a business or professional activity.
To the extent permitted by applicable law, you waive the rights and remedies that are available only to consumers, including any statutory withdrawal or "cooling-off" right. Refunds are available only as set out in this Policy and in the Terms, except where a refund is required by law.
3. Refund Eligibility
You may request a refund of a subscription payment within fourteen (14) calendar days after that payment, provided that none of the article credits allocated by that payment have been used. Using any article credit ends refund eligibility for that payment. This includes test generations and generations you later discarded or deleted.
Eligibility is assessed separately for each payment:
- Each subscription payment, including each renewal payment for a later billing cycle, is assessed on its own.
- If you hold more than one subscription, each subscription is assessed separately.
A request made more than fourteen (14) calendar days after the payment, or for a payment through which any article credit has been used, is not eligible for a refund, except as set out in Section 6 or where a refund is required by applicable law. Section 7 lists the situations in which no refund is due.
4. Consumers in the EU and UK
RankPill is a business service (Section 2). If, despite Section 2, you are treated as a consumer under the laws of your country of residence in the European Union, the European Economic Area or the United Kingdom, this Section applies to you.
RankPill is a digital service that begins performance immediately after payment, at your express request: your account is created, keyword research runs and your first articles start being prepared. By subscribing, you expressly request that the service begins immediately and you acknowledge that:
- the service begins performance during any statutory withdrawal period at your request;
- you lose your statutory right of withdrawal once the service has been fully performed; and
- if you withdraw before the service is fully performed, you may owe a proportionate amount for the services provided up to that point.
Nothing in this Policy limits any mandatory statutory rights you have under the consumer protection laws of your country of residence.
5. Conditions of a Refund
- An approved refund is issued to the original payment method. With your agreement, we may instead issue it as account credit of the same value.
- As a condition of any refund, you agree to remove all articles generated by RankPill from your website(s) and any other channel within fourteen (14) days after the refund is issued.
- We issue one refund per customer under Section 3. A later payment by the same customer, or by an account under the same control, is not eligible under Section 3.
- We refund the amount we actually charged. We do not refund bank fees or currency conversion costs charged by your bank or card issuer.
6. Refunds We Always Issue
Regardless of Sections 3 and 7, we issue a refund in the following cases:
- Billing errors. Duplicate charges, charges made after a confirmed cancellation, or an amount that does not match the plan you selected. We investigate and refund the verified error.
- Unauthorized charges. If a charge to your payment method was not authorized, contact us immediately. We suspend the account, investigate and refund verified unauthorized charges.
- Material service failure. If the core functionality of RankPill (article generation and publishing) is unavailable for an extended period, and you have notified us and given us a reasonable opportunity to fix it, we issue a prorated refund for the period of the failure.
- Discontinuation. If we permanently discontinue the core functionality of your plan during a prepaid billing cycle and do not provide reasonably comparable replacement functionality, we refund the prepaid fees for the unused remainder of that cycle. That refund is your sole remedy for the discontinuation.
7. When No Refund Is Due
Except as set out in Sections 3 and 6 or where required by law, all payments are final. In particular, no refund is due for:
- the unused portion of a billing period after you cancel. Your access continues until the end of the period you have paid for;
- not using the service during a paid period;
- not cancelling before an automatic renewal;
- dissatisfaction with the quality, tone, style or SEO results of generated content;
- search ranking or traffic outcomes, which depend on many factors outside our control;
- change of mind or choosing a different provider;
- issues caused by your hosting, CMS, plugins, security tools or changes made by third-party platforms;
- expired or unused article credits. Credits have no cash value and do not roll over between billing periods;
- accounts suspended or terminated for a breach of the Terms.
8. Cancellation
You can cancel your subscription at any time:
- From your account: open Settings, then Billing, and follow the cancellation steps.
- By email: write to hello@rankpill.com from the email address registered on your account.
Cancellation takes effect at the end of your current billing period. You keep access until then and are not charged again unless you resubscribe. Cancellation on its own does not trigger a refund.
9. How to Request a Refund
Email hello@rankpill.com from the email address associated with your account and include:
- the date of the payment;
- the invoice or receipt reference;
- a brief reason for the request.
We may ask you to verify your identity or provide further information that is reasonably necessary to assess the request. We aim to respond within two (2) business days. This is an indicative target, not a contractual commitment. Once a refund is approved, the time it takes to reach you depends on your payment provider, typically five (5) to ten (10) business days.
10. Chargebacks and Payment Disputes
If you have a billing concern, contact us first at hello@rankpill.com and give us a reasonable opportunity to resolve it. We may suspend the affected account while a payment dispute is pending.
A knowingly false, duplicate or abusive chargeback, or a chargeback for an amount properly due under the Terms, is a material breach of the Terms and may result in termination of the account and recovery of the fees and costs described in the Terms, to the extent permitted by law.
11. Changes to this Policy
We may update this Policy from time to time in line with the Terms. When we do, we revise the "Last updated" date at the top of this page. The version published at the time of your payment applies to that payment.
12. Contact
Email: hello@rankpill.com
Website: rankpill.com
Interneto technologijos, MB
Registration code: 304565110
VAT ID: LT100016262619
Draugystės g. 17-1, LT-51229 Kaunas, Lithuania
This Policy is governed by the laws of Lithuania and is subject to the dispute resolution provisions of the Terms. Mandatory consumer protection laws of your country of residence apply where they give you stronger rights.